Contact

EVERY EMAIL GETS READ.

Settle It is made in Australia by Hart & Heim. Nothing you send here goes into a ticket queue to be closed unread.

No contact form on purpose — email means you keep a copy of exactly what you sent, and a thread you can reply to. Most answers go out within a couple of days.

WHAT TO WRITE ABOUT.

Something is broken: A reminder that never arrived, a Receipt that will not load, a number that looks wrong. Include the link if you have one — it is usually enough to find the problem straight away.
Ideas and disagreements: How the scoring works, a claim you think the product handled badly, something you wish it did. The middle one is the most useful email you could send.
Your data: Ask what is held about you, ask for a correction, or ask to have your account and private ledger deleted. Published Receipts are the exception, and the privacy page explains why.
Unlawful content on a Receipt: Receipts cannot be edited or deleted on request, but content that is unlawful is a different matter. Send the link and say what the issue is.

THE ONE THING EMAIL CANNOT DO.

Take down a published receipt because you would rather it had gone the other way. That is stated before you create one, and it is the whole reason the product means anything.

Read the clause →